When equipment manufactured by Potomac Instruments must be returned to the factory for service the user can speed that service by choosing one of the two methods here and following the instructions.
1. Use our online RMA system. Fill out the form for each item of equipment being returned.
2. Contact Potomac for a “Return Material Authorization” (RMA) number and form at 301-696-5550.
Upon arrival at Potomac Instruments our personnel will log your equipment into the service queue and attempt to verify any symptoms reported on your RMA. If the problem can not be confirmed we will attempt to reach your technical contact for more information.
Once a diagnosis has been made we will prepare an “Estimate of Repair Costs”. This estimate will be sent to the billing contact specified on the RMA for approval. No repair will begin until we are in receipt of a signed authorization for the service charges from the billing contact.
When the service is completed we will send a “Pro Forma Invoice” to the billing contact. This invoice reports all service charges and outlines alternatives and charges for return shipping. Payment arrangements must be made prior to shipment. Our payment terms are restricted to the following:
Upon receipt of payment and shipping instructions the equipment will be shipped promptly according to the instructions from the billing contact.